Ortho Zone Mattress

At Sham Emporium, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping process, timelines, and important details.

1. Order Processing Time

• Orders are processed within 2–5 business days after confirmation
• Custom or made-to-order products may take 7–21 business days or more depending on design complexity
• Orders are not processed on Sundays or public holidays

2. Shipping Time & Delivery

• Standard delivery time: 5–10 business days (depending on location)
• For customized furniture or bulk orders: delivery timelines will be shared at the time of order
• Delivery timelines are estimates and may vary due to external factors

3. Shipping Charges

• Shipping charges are calculated at checkout based on:
  • Delivery location
  • Product size and weight
• Free shipping may be offered on select products or promotional offers

4. Delivery Process

• Orders are delivered via trusted courier and logistics partners
• Large furniture items may be delivered via specialized transport services
• Installation (if applicable) will be scheduled separately

5. Order Tracking

• Once your order is shipped, tracking details will be shared via:
  • Email
  • SMS / WhatsApp (if applicable)

6. Delays in Delivery

While we strive to deliver on time, delays may occur due to:

• Weather conditions
• Logistics issues
• High demand or peak seasons
• Remote location delivery challenges

Sham Emporium is not liable for delays caused by third-party logistics providers.

7. Damaged or Lost Shipments

• If your order arrives damaged, please inform us within 48 hours of delivery with images/video proof
• In case of lost shipments, we will coordinate with the courier partner to resolve the issue

8. International Shipping

• Currently, we [do/do not] offer international shipping
  (Update this based on your business)
• Additional duties, taxes, or customs charges (if applicable) must be borne by the customer

9. Incorrect Address

• Please ensure that your shipping details are accurate
• Sham Emporium is not responsible for delays or losses due to incorrect address information

10. Contact Information

For any shipping-related queries, please contact:

Sham Emporium

📞 Call:
+91-9599904723
+91-9971087958

📧 Email:
harsh12juneja@gmail.com
chirag.sepl@gmail.com

📍 Showroom & Experience Center:
Commercial Plot No. 1, Sector 63A, Towards CRPF Campus,
Gurugram, Haryana – 122011

📍 Fabric Store:
SCO 17, Main HUDA Market, Sector 31–32A,
Gurugram, Haryana – 122001

11. Policy Updates

Sham Emporium reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page.

At Sham Emporium, we take pride in delivering premium quality products. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns only under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery
• The issue is reported within 48 hours of delivery
• The product is unused, uninstalled, and in its original packaging with all tags intact

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or made-to-order furniture
• Used or installed products
• Products damaged due to misuse or improper handling
• Items purchased during clearance or sale (unless damaged/defective)

3. Return Process

To initiate a return:

1. Contact us via email or phone within the return window
2. Share:
   • Order details
   • Clear images/videos of the issue
3. Our team will review and confirm the return request

Once approved, we will arrange a pickup or guide you through the return process.

4. Refund Policy

• Refunds will be processed only after:
  • Product inspection and approval
• Refund will be issued to the original payment method
• Processing time: 5–10 business days after approval

5. Replacement Policy

• In case of damaged or defective products, we may offer:
  • Replacement of the same item, or
  • Store credit (if replacement is not available)

6. Cancellation Policy

• Orders can be cancelled within [X hours] of placing the order
• Orders that are already shipped or customized cannot be cancelled

7. Shipping Charges (Returns)

• Return shipping is:
  • Free if the issue is from our side (damage/defect/wrong item)
  • Chargeable if the return is requested for any other reason (if applicable)

8. Important Notes

• Slight variations in color, texture, or finish may occur due to lighting and screen differences—these are not considered defects
• Handmade or natural material products may have minor variations, adding to their uniqueness

9. Contact Information

For return or refund requests, please contact:

Sham Emporium

📞 Call:
+91-9599904723
+91-9971087958

📧 Email:
harsh12juneja@gmail.com
chirag.sepl@gmail.com

📍 Showroom & Experience Center:
Commercial Plot No. 1, Sector 63A, Towards CRPF Campus,
Gurugram, Haryana – 122011

📍 Fabric Store:
SCO 17, Main HUDA Market, Sector 31–32A,
Gurugram, Haryana – 122001

10. Policy Updates

Sham Emporium reserves the right to update or modify this policy at any time without prior notice.