Shipping policy

At Sham Emporium, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping process, timelines, and important details.

1. Order Processing Time

  • Orders are processed within 2–5 business days after confirmation
  • Custom or made-to-order products may take 7–21 business days or more depending on design complexity
  • Orders are not processed on Sundays or public holidays

2. Shipping Time & Delivery

  • Standard delivery time: 5–10 business days (depending on location)
  • For customized furniture or bulk orders: delivery timelines will be shared at the time of order
  • Delivery timelines are estimates and may vary due to external factors

3. Shipping Charges

  • Shipping charges are calculated at checkout based on:
    • Delivery location
    • Product size and weight
  • Free shipping may be offered on select products or promotional offers

4. Delivery Process

  • Orders are delivered via trusted courier and logistics partners
  • Large furniture items may be delivered via specialized transport services
  • Installation (if applicable) will be scheduled separately

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via:
    • Email
    • SMS / WhatsApp (if applicable)

6. Delays in Delivery

While we strive to deliver on time, delays may occur due to:

  • Weather conditions
  • Logistics issues
  • High demand or peak seasons
  • Remote location delivery challenges

Sham Emporium is not liable for delays caused by third-party logistics providers.

7. Damaged or Lost Shipments

  • If your order arrives damaged, please inform us within 48 hours of delivery with images/video proof
  • In case of lost shipments, we will coordinate with the courier partner to resolve the issue

8. International Shipping

  • Currently, we [do/do not] offer international shipping
    (Update this based on your business)
  • Additional duties, taxes, or customs charges (if applicable) must be borne by the customer

9. Incorrect Address

  • Please ensure that your shipping details are accurate
  • Sham Emporium is not responsible for delays or losses due to incorrect address information

10. Policy Updates

Sham Emporium reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page.