Refund policy

At Sham Emporium, we take pride in delivering premium quality products. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery
  • The issue is reported within 48 hours of delivery
  • The product is unused, uninstalled, and in its original packaging with all tags intact

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or made-to-order furniture
  • Used or installed products
  • Products damaged due to misuse or improper handling
  • Items purchased during clearance or sale (unless damaged/defective)

3. Return Process

To initiate a return:

  1. Contact us via email or phone within the return window
  2. Share:
    • Order details
    • Clear images/videos of the issue
  3. Our team will review and confirm the return request

Once approved, we will arrange a pickup or guide you through the return process.

4. Refund Policy

  • Refunds will be processed only after:
    • Product inspection and approval
  • Refund will be issued to the original payment method
  • Processing time: 5–10 business days after approval

5. Replacement Policy

  • In case of damaged or defective products, we may offer:
    • Replacement of the same item, or
    • Store credit (if replacement is not available)

6. Cancellation Policy

  • Orders can be cancelled within [X hours] of placing the order
  • Orders that are already shipped or customized cannot be cancelled

7. Shipping Charges (Returns)

  • Return shipping is:
    • Free if the issue is from our side (damage/defect/wrong item)
    • Chargeable if the return is requested for any other reason (if applicable)

8. Important Notes

  • Slight variations in color, texture, or finish may occur due to lighting and screen differences—these are not considered defects
  • Handmade or natural material products may have minor variations, adding to their uniqueness

9. Policy Updates

Sham Emporium reserves the right to update or modify this policy at any time without prior notice.